Your residents deserve instant answers.
Association Ally gives every HOA a 24/7 text and email helpline — powered by your own governing documents. No missed calls. No repeated questions.
Live in three steps.
Upload your documents
Drop in your CC&Rs, architectural guidelines, and community policies. Our AI reads and indexes everything automatically.
Share your number
Residents text or email your community's dedicated number. No app to download, no account to create — just a text.
Answers arrive instantly
Document-grounded answers in seconds. Anything that needs a human goes straight to the manager inbox.
Live in three steps.
Upload your documents
Drop in your CC&Rs, guidelines, and policies. Our AI reads and indexes everything automatically.
Share your number
Residents text or email your community's dedicated number. No app, no account — just a text.
Answers arrive instantly
Document-grounded answers in seconds. Anything that needs a human goes to the manager inbox.
Everything you need.
Nothing you don't.
Built specifically for HOA communities and the property managers who run them.
Document-grounded answers
Every response cites the exact section it came from. No guessing, no invented rules — just accurate answers from your documents.
SMS & email support
Residents reach their helpline by text or email — whichever they prefer. Every conversation lands in the same dashboard.
Manager inbox
Questions that need a human get flagged immediately. Managers see the full conversation and reply right from the dashboard.
Sentiment & trend reporting
See which topics generate the most questions, track satisfaction over time, and spot frustration before it escalates.
Document audit
AI scans your documents for conflicts, gaps, and ambiguities — flagging the issues residents will ask about before they do.
Instant setup
Upload your documents and go live the same day. Works alongside your current management software or fully standalone.
AI resident support isn't a gimmick.
It's a proven model.
Community management companies that adopt AI-powered resident support are publishing real numbers. Here's what the industry is seeing.
The accepted standard for HOA email responses is 24–48 hours — and the average business takes 12 hours to reply. Your residents get a cited answer in seconds.
89% of people now expect a reply within an hour, yet fewer than 4 in 10 companies deliver. A 24/7 helpline closes that gap permanently.
Management companies pitching boards with transparent, AI-backed service report win rates jumping from one in four to three in four.
Figures from published industry research: email response benchmarks (timetoreply, Zendesk CX Trends), HOA communication standards (FirstService Residential), and AI adoption case studies in community association management.
A real-time window into your community. LIVE DEMO
Property managers get a live view of resident sentiment, conversation trends, and escalations — all in one place. Try it below.
Simple, transparent pricing.
No enterprise contracts. No per-message fees. Just a flat monthly rate.
- 24/7 SMS & email helpline
- Answers from your own documents
- Manager dashboard & inbox
- Escalation notifications
- Dedicated community phone number
- Document audit tool
- Everything in Base Plan
- Multiple HOA communities
- Higher message volumes
- Priority support
- Advanced reporting features
- Tailored onboarding
Ready to give your residents the answers they deserve?
Join the property managers using Association Ally to save time and serve their communities better.
Get started today →